How we approach safety and accountability.
These are the operational standards we work to. We do not claim any accreditation or third-party certification on this website — insurance and competence evidence is shared directly with clients where held and relevant.
A defined scope, not a guessing game.
Managing agents, landlords and business owners need contractors who work to a clear brief. Avendra agrees a written scope for every job, prepares risk assessments and method statements where the task or site requires them, and keeps records that can be shared with clients on request.
Regulated trade work — gas, notifiable electrical, structural or other specialist work — falls outside ordinary maintenance and is only carried out by an appropriately competent and qualified person where this has been expressly agreed in writing.
What we commit to on every job.
Every contract is carried out to a clearly defined written scope, agreed before work begins.
Prepared where the task or site requires them, and reviewed if the scope or site conditions change.
Safety data sheets and COSHH controls apply to the products actually used on site.
Personal protective equipment is used where the task or site requires it.
Gas, notifiable electrical, structural or other specialist work is excluded from ordinary maintenance unless carried out by an appropriately competent and qualified person and expressly agreed in writing.
Key and access arrangements are documented where keys or access devices are accepted from a client.
Incidents, damage and safety concerns are escalated to the office and to the client without delay.
Current insurance and competence evidence is provided where held and relevant, before work begins.
Documented from the first key handover.
Where keys or access devices are accepted, this is documented before work starts. If anything is damaged, goes wrong, or raises a safety concern on site, it is reported to our office and to the client directly — not left for the next visit.
How we work: written specifications, safe systems of work and our approach to quality on every visit.
Need to discuss requirements for your property?
Tell us about the site and the work involved, and we'll confirm what documentation and evidence applies before anything is agreed.
Get in touch